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Privacy Policy

Tri-County Roadside Inc. (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect both personally identifiable information (PII) and non-personally identifiable information (non-PII) in order to provide you with the best possible service.

Personal Information:
We may collect personal information that you voluntarily provide to us when you:

  • Contact us via phone, email, or our website form
  • Schedule services or request information about our offerings

This information may include:

  • Full Name
  • Contact information (email address, phone number)
  • Billing and payment information
  • Details about your vehicle (e.g., make, model, and service needs)

Non-Personal Information:
When you visit our website, we may collect non-personal information through cookies and similar tracking technologies, including:

  • Browser type
  • IP address
  • Device information
  • Pages visited and the time spent on our site

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our services
  • Communicate with you about your inquiries, service requests, or appointments
  • Process payments and manage billing
  • Improve the user experience on our website
  • Send you updates, promotional information, or offers (you may opt out of receiving marketing communications at any time)
  • Comply with legal obligations and protect against fraud or other unlawful activities

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service Providers: We may engage third-party service providers to assist with operations, such as payment processing, website hosting, and data analytics, who are required to use your information only as instructed by us.
  • Legal and Regulatory Authorities: If required by law, we may disclose information to comply with legal obligations or respond to government requests.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, analyze site usage, and enhance your experience. Cookies are small data files stored on your device when you visit a website. You may choose to disable cookies in your browser settings, though this may impact the functionality of our website.

We may also use tracking technologies such as Google Analytics to gather data on website usage and user behavior. This information is used solely to improve our website and services.

5. Data Security

We take data security seriously and use industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When no longer needed, we securely delete or anonymize your information.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccuracies
  • Request deletion of your personal information
  • Object to processing or request data portability
  • Withdraw consent for data processing, where consent was previously provided

To exercise your rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete the data.

10. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the date of the latest revision will be noted at the top of this policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Tri-County Roadside Inc.
3850 Oakman Blvd
Detroit, MI 48204
United States
Phone: (248) 469-5659
Email: billing@tricountyroadside.com

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